Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Online sales

Our website provides information about our brand and is an online store, meaning you can view
and buy our products from the comfort of your home. The sale process requires information from
customers which is used to fulfil the contract of the sale, so we can take payment, arrange the
delivery of the goods to the correct address, handle returns, compliments, and complaints.
To process a sales order, we collect information directly from you, including:
Your name
Delivery address
Billing address (where different from delivery address)
Your email address
Telephone number
Payment card details (which are always held in encrypted form)
Details of the size, colour and type of product you have selected
We do pass your name and address details to our selected logistics partners so that they can
deliver your parcel.
In addition to placing an order on Lucky Ones Home website, we will also collect selected,
relevant information when you:
Create an account on our website and place an order
Subscribe to our mailing list
Subscribe to our email marketing list
Fill in forms, such as to leave feedback, contact our customer services team, enter a
competition, or to respond to a survey
Your information may be processed by our staff to the extent necessary to fulfil your order. By
submitting your personal information to us you agree to the transfer of your personal information,
its storage, and processing.
We will keep the data which we collect from you on a secure server. Any information you give us
relating to credit card details is handled by encrypted software using secure server technology.
Once we have received your information, we use strict procedures and security features to try to
prevent unauthorised access.
Where you have set up a password to access certain parts of this website, you are responsible for
keeping this password confidential. We ask that you do not share a password with anyone, and
we do not have access to this password.

Your data protection rights
You have the right to ask for a copy of all your personal data that we hold. If you think that
information about you which we hold is incorrect or misleading you have the right to have the
information corrected, provided you can demonstrate that it is incorrect. You can also request the
erasure of personal data relating to you in certain circumstances, where we do not require it to
meet a legal obligation. You can request restriction of processing so that your records are
maintained beyond our usual retention period. You have the right to object to processing on the
grounds that it causes you damage or distress and you have the right to take away a copy of your
personal data in electronic format in certain circumstances.

If you are unhappy about the way we use your personal data or the way in which we respond to
your request to exercise your data protection rights, you can contact the us
at hello@luckyoneshome.com.
If you have any questions about this policy and the practices of this website, please contact our
customer service at hello@luckyoneshome.com